FAQs
Is the clinic accepting new patients?
Yes, we are accepting new patients. Please telephone the clinic to make an appointment and if possible, please come in a few minutes prior to your appointment to fill in a new patient registration form. Please bring your Medicare Card and/or any Concession Cards (e.g. Health Care Card, Pensioner Health Benefits Card.)
Telephone calls to doctors during consultations
The doctors do not take phone calls during consultations. All messages will be directed via Reception who will pass them on to your doctor for you at a convenient time.
What happens if my doctor is absent?
With the excellent doctors consulting from Leongatha Healthcare, there will always be a doctor available to look after your needs. Please let us know which doctor you would prefer to take care of you if your usual doctor is away and we will make every effort to make a suitable appointment.
What if I have a complaint?
We try to offer excellence in all matters here, however in the event of dissatification with a service provided, please take a moment to complete our Patient Complaint form available from Reception. The completed form will then be sent to our Practice Manager. Alternatively, the complaint can be documented and submitted via e-mail to the Practice Manager
Our practice manager will acknowledge receipt of the complaint and confirm the procedure and services available to the complainant in writing, within 48 hours of receiving the complaint. Your welfare, and your feedback, is of upmost importance to us. If you prefer to have an independent body handle your matter you can contact ''The Victorian Health Services Commissioner''. Their contact details are as follows: Toll Free: 1800 136 066 Fax: 8601 5219 Website: http://hcc.vic.gov.au/